Shipping and Returns

The BUYER will have 15 days both to withdraw from the purchase and to return the product. This return will be made by the channel enabled on the web.

While the first shipment of the product will be free for the BUYER, both the collection in the return and subsequent shipments of that same purchase, the cost of such shipment will be passed on to the BUYER.

Once the return to CORREO EXPRESS has been communicated, it will proceed to the collection of the order at the address where the delivery took place to the BUYER and in the same terms used for the placing of the order.

Speltastur will only collect an order for return, in the event that such order complies with the labelling, packaging and transport rules set out in Section 4 of these General Conditions of Contract.

If CORREO EXPRESS proves that the order does not comply with these rules, it will not proceed with its collection or, therefore, its return, as long as the non-compliance persists. For this reason, Speltastur recommends that the BUYER proceed carefully to the opening of the packaging containing the order received.

Returned orders will be examined by Speltastur, who must check for the existence of the reasons alleged by the BUYER for the return. If after the test it is verified that:

There are causes for return such as the error in shipment, right of withdrawal of buyers or defective product:

The SELLER must redo the order by replacing those erroneous or defective products with the products that were actually purchased by the BUYER during the purchase process on the Platform. In the case of return within the authorized legal period, Speltastur will proceed to the refund of the amounts accrued for the purchase of the product.

Labelling, packaging and transport standards

The requirements regarding the labelling, packaging and transport of orders are accessible to Users through the following link: https://www.correosexpress.com/web/correosexpress/home

Fees, commissions and shipping costs

Shipping costs

These shipping costs will be paid by the BUYER to the SELLER, along with the total amount of the purchase made. With regard to the shipping costs related to the returns of orders, both the collection in the return and subsequent shipments of that same purchase, the cost of such shipment will be passed on to the BUYER.